#91
Multi-path journeys
Pages and Layouts · Expert
What is this skill?
Multi-path journeys involve designing complex user flows where different users take different routes through the service based on their circumstances, eligibility, or choices.
Why is it important?
- Realistic services – Most services have multiple paths for different user types
- Efficient journeys – Skip irrelevant questions for each user
- Edge cases – Test all possible routes through the service
- User research – Understand how different users experience the service