Multi-user testing

What is this skill?

Multi-user testing involves setting up your prototype to simulate scenarios where multiple users interact with the same case or application, such as an applicant and a caseworker viewing the same submission.

Why is it important?

• Realistic scenarios – Many services involve multiple user types
• Role switching – Test both sides of a two-sided service
• Data consistency – Ensure both users see the same information
• Complex journeys – Test handoffs between different user types

Where to learn more

• GOV.UK Service Manual: User roles
• Prototype Kit: Session data
• Testing two-sided services